Terms of use

About this website

This website is a trade catalogue and quotation service operated by Definitive Water Technologies (registration 2009/137701/23). It is a specification and procurement reference: it displays no prices, and nothing on it constitutes an offer capable of acceptance. Orders arise only from written quotations issued by DWT and accepted by the customer.

Specifications and technical content

Product specifications are reproduced in good faith from manufacturer documentation and our own records, and may change as manufacturers revise their products. The manufacturer’s current datasheet is authoritative where any difference exists. Product images are illustrative: some are generated or edited with artificial intelligence from manufacturer references (see the privacy policy) and may differ in detail from the item supplied. Calculators, knowledge base articles and selection guidance are general engineering aids providing indicative estimates only — they do not replace a site-specific design based on a full water analysis, and DWT accepts no liability for designs made solely on their output. Confirm final selections with a DWT branch.

Lead times, stock and other catalogue information

Lead-time bands and stock indications are indicative planning information, not guarantees. They show our usual longest sourcing time. We can often supply sooner from our network of local suppliers. Actual availability is confirmed on quotation and may change with supplier schedules, shipping and demand. Confirmed delivery commitments exist only in written quotations and order confirmations. The same applies to specifications, pack sizes, cross-references and other information on this website. To the extent permitted by South African law, DWT is not liable for loss, including loss from delay, arising from reliance on a lead time, stock indication or other website information that has not been confirmed in a written quotation or order confirmation.

Intellectual property

Site content is the property of Definitive Water Technologies or its licensors. Manufacturer names, logos and trademarks (including DuPont, FilmTec, Runxin, Seko, AFM and others shown) belong to their respective owners and are used to identify genuine products we stock and source; no affiliation beyond stated relationships is implied.

Acceptable use

You may use the site to research products and request quotations in the ordinary course of business. You may not scrape the catalogue for republication, misrepresent DWT content as your own, or attempt to compromise the site’s security.

Automated and AI-generated content

Some replies, recommendations and other content from DWT are prepared and sent automatically by artificial intelligence (AI) tools, without review by a person. AI tools can make mistakes. Their output is general information only: it is not a quotation, an offer, a design or professional advice, and it does not bind DWT. A price, availability, lead time or technical recommendation is binding only when it appears in a written quotation or order confirmation issued by DWT staff. Confirm AI-generated content with a DWT branch before you order, install or act on it. To the extent permitted by South African law, DWT is not liable for loss arising from reliance on AI-generated content that has not been confirmed in this way. This does not limit liability that cannot lawfully be excluded, including under the Consumer Protection Act where it applies. How we use AI with your personal information is set out in our privacy policy.

Liability

To the extent permitted by South African law, DWT is not liable for loss arising from reliance on catalogue content outside a concluded written agreement. Statutory rights that cannot be excluded, including under the Consumer Protection Act where it applies, are unaffected.

The knowledge base, the calculators and the guides for farmers, installers and food and beverage plants are general information, compiled from published standards, manufacturer data and DWT’s own experience. They are not a design, a specification or advice for a particular site. Whoever specifies, installs or operates a system remains responsible for checking that the information applies to their water and their installation, and for the work itself. To the extent permitted by South African law, DWT accepts no liability for errors in that content or for work done on the strength of it.

Privacy

Personal information submitted through the site is handled per our privacy policy.